Director of Visitor Experience
Associate Director of Public Engagement
Regular, full-time (40 hours per week), non-exempt
Scope of Position
The Director of Visitor Experience is responsible for the content and quality of the visitor experience at El Presidio de Santa Bárbara State Historic Park and Casa de la Guerra. This includes managing and scheduling a team of Visitor Experience Assistants, developing and overseeing a visitor evaluation program, creating a visitor experience that meets SBTHP programmatic objectives, working closely with staff on the maintenance and planning for new exhibits, supporting the SBTHP Programs team for public and school programs on site, and managing site opening and closing, gift shop, and cash register during operational hours.
Duties & Responsibilities
Recruit, train, and manage a team of Assistant Interpreters who will serve as the primary public interface during regular hours of operation for SBTHP at El Presidio SHP and Casa de la Guerra. Duties include hiring and scheduling staff, delivering annual performance evaluations, and ensure accountability. The Director will also develop and manage an ongoing program for professional development, and also coordinate with SBTHP Programs team for staff support for school and public programs.
2. Historic Site Interpretation
Under the guidance and supervision of the Associate Director for Public Engagement and in conjunction with related staff, develop an interactive orientation experience for visitors. Develop and manage other visitor programs like regular, guided park and Presidio Neighborhood tours, hands-on activities and dialogic programs. Train and manage staff to implement these activities.
3. Evaluation Program
Develop and implement a formative and summative evaluation program for the visitor experience and collect and report on visitor demographics and evaluations to appropriate staff and committees. Train Visitor Experience Assistants to help with this process.
4. Exhibit Maintenance and Site Care
Responsible for the Park and Casa opening and closing during public hours. Light cleaning of exhibit spaces, and assessment for maintenance needs in areas accessible to visitors. Assist staff with exhibit updates and planning.
5. Cash Management
Handle cash and credit card transactions including admissions and gift shop sales. Oversee accurate cash handling and reconciliation of cash registrar, and prepare daily sales closeout report.
6. Gift Shop/Online Gift Shop Sales
Plan and implement strategies for increasing sales and integrating the gift shop into museum operations. Select, purchase, and display appropriate merchandise. Manage and track inventory, conduct sales, stock merchandise.
Ensure reception duties are performed for both telephone and in-person contact during weekend public open hours at El Presidio SHP, and provide backup reception support to the Office Manager during regular business hours.
8. Provide reference services for staff, volunteers, and the public;
The Trust is a diverse organization with a small staff and many activities; all staff members must be versatile and cooperative in carrying out a variety of responsibilities and duties as assigned by the Executive Director.
Minimum two years’ experience in a comparable position required. Degree in education, history, archaeology, or related field desired; graduate degree or coursework preferred. Previous retail, cash-handling, and customer service experience preferred. Requires strong oral, organizational and interpersonal skills, along with good office skills, including Excel, Square, and Wix platforms (preparedness to learn specific programs when direct experience is not available is desirable). Outgoing and confident manner; leadership skills and the ability to work independently and collaboratively. Demonstrated ability to perform well under pressure and deal with awkward situations. Proficiency in a second language is desirable. Must be available to work occasional evenings, weekends, and holidays.
September 15, 2021
To be determined with supervisor. Priority based on Park public hours (currently Thursday - Sunday 11AM – 4PM), and one weekend day worked a couple of times a month. Must be available to work weekends, and evenings and holidays on occasion.
$24/hour, plus benefits package
A complete application form, cover letter and resume are required. The cover letter should include a statement about how your experience will support implementation of SBTHP’s Diversity Equity and Inclusion Plan, and also support the organization’s mission and values. Please email application package to Kevin McGarry.
Director of Programs
Regular, part time, non-exempt
Scope of PositionThe Programs Assistant will help the Programs Department achieve its mission: to interpret, present and encourage enjoyment of the historical and cultural resources of the Santa Barbara Trust for Historic Preservation (SBTHP). Programs take place onsite at El Presidio de Santa Bárbara State Historic Park and the Casa de la Guerra, as well as online. Program audiences include students, families, members, diverse community groups and the general public of all ages. Position works closely with the Director of Programs and other members of the Trust staff.
Duties & Responsibilities
1. Assist with the management and set up and breakdown of programs, including moving chairs, tables and other equipment as needed, light cleaning and other maintenance tasks. Assist with technology requirements for programs, including hardware setup for filming and other audio-visual needs;
2. Assist with planning and preparation for all school and public programs, including maintaining program files and expense records. Maintain an inventory of program supplies and help pick up new supplies when needed;
3. Assist with the design and implementation of school activities and programs that meet the California State Social Studies Curriculum Framework requirements for all grade levels, particularly 3rd and 4th grades. Assist with coordinating both in-class (at schools) and on-site class visits. Provide school tours and other education demonstrations.
4. Assist with the recruitment, training, management and evaluation of SBTHP’s program volunteers. Assist with the maintenance of the volunteer roster;
5. Assist with the development, writing and production of education-related materials and publications to enhance interpretive programs;
6. Attend monthly staff meetings and other meetings as requested;
7. Opportunities may arise to work additional hours beyond those scheduled in accordance with this job description to assist with other organizational tasks including facility rentals and visitor center duties;
8. SBTHP is a diverse organization with a small staff and many activities; all staff members must be versatile and cooperative in carrying out a variety of responsibilities and duties as assigned by the Executive Director.
Strong oral, written and organizational and interpersonal skills, along with good computer skills, outgoing and confident manner, ability to perform well under pressure and deal with awkward situations required. Ability to lift up to 35lbs as a regular task, bend, stoop, kneel, sit and stand for long periods of time, and ability to reach overhead required. Driver’s license and ability to drive the organization’s pickup truck on a regular basis required. Availability to work certain nights, weekends and varying shifts required. BA degree or coursework in history, museum education, or closely related field and experience in teaching both children and adults, and volunteer management preferred. Conversant in Spanish preferred. Experience with audio/video equipment and video conferencing tools like Zoom preferred.
Flexible, up to 20 hours/week
Rental and Development Coordinator
Regular, part time, non-exempt
Scope of Position
The Event Attendant is scheduled to work private events at Casa de la Guerra and El Presidio de Santa Bárbara State Historic Park and occasionally for Santa Barbara Trust for Historic Preservation (SBTHP)-sponsored events.
Duties & Responsibilities
1. Welcome and orient renters/vendors/guests to Presidio or Casa de la Guerra facilities.
2. Assist with event set-up, including moving chairs and tables when needed.
3. Implements the rules and guidelines of SBTHP with the renters, vendors (such as catering, party rentals, music, florists, etc.), and guests during the event, set-up, and tear down.
4. Maintains, protects, and secures the historic properties and structures throughout duration of each event, including opening and closing facilities, and arming/disarming the alarm system.
5. Ensures parking and noise are appropriate to the event and do not conflict with general safety, the visitor experience, or neighboring businesses.
6. Provide staff support/troubleshooting to renters as needed.
7. Light maintenance of sites, including occasional sweeping, raking, picking up trash as necessary.
8. Restock restroom supplies and maintain restrooms in clean condition as needed.
9. Coordinate and maintain communication with SBTHP staff and volunteers during open hours to ensure that event is successful and the public’s enjoyment of Trust sites is unhampered.
10. Represent SBTHP as needed to visitors to El Presidio SHP and the Casa by answering questions about general history, site rental, operating hours, etc.
SBTHP is a diverse organization with a small staff and many activities. All staff members, including the Event Attendant, must be versatile and cooperative in carrying out a variety of responsibilities and duties, as assigned by the Rental and Development Coordinator and/or the Associate Director of Advancement.
Outgoing and confident manner; ability to work independently, to perform well under pressure and deal with awkward situations; excellent human relations skills; good verbal skills; dependable; able to work outdoors; able to understand and follow detailed directions; able to adapt to last minutes changes required. Interest in history and museums; previous event experience preferred. Such qualifications are generally gained through a high school education/G.E.D. plus two years’ experience in a similar position, plus two years public contact experience. Must be 21 or over. Must have reliable transportation. Must be available to work nights, weekends, holidays, and to work varying shifts.
Ability to lift 35 lbs.
Ability to bend, stoop, and kneel
Ability to sit for long periods of time
Ability to stand for long periods of time
Ability to reach overhead
Hearing acuity to perform communication with members of the public via telephone
Verbal ability to communicate with co-workers and various members of the general public in person and by telephone
As soon as possible.
Fluctuates, dependent on rental schedule.
Deadline for Application
Open until filled.